Toner
Service Description
Before your colour appointment All colour services require a consultation and patch test with us at least 48 hours beforehand. This allows us to discuss the colour you would like, assess your hair and check for a possible reaction. New colour clients Please book a Colour Consultation & Patch Test first. When you visit us for your consultation and patch test, we’ll discuss your colour and book your colour appointment with you before you leave. Returning colour clients Already completed a valid patch test with us? Please call the salon and we’ll arrange your colour appointment. Patch tests completed at another salon cannot be accepted. Need some advice? If you’re unsure which colour service you need, give us a call and we’ll be happy to help.
Cancellation Policy
Cancellation & Rescheduling Policy We do not charge a booking fee and payment is taken at the salon. If you can no longer attend, you must cancel or reschedule as soon as possible using the Manage Booking link in your confirmation or reminder—even at short notice—so we can offer the appointment to someone else. If you cancel less than 24 hours before your appointment and we cannot refill the cancelled slot, the full price of the missed appointment will be charged at your next visit. If you do not attend without cancelling, the full appointment price will be charged at your next visit. Any outstanding charge must be paid before another appointment is accepted. Repeated late cancellations, no-shows, or making multiple appointments without intending to attend may result in online booking being restricted. We understand that genuine emergencies happen and will consider reasonable circumstances. If you are running late, please contact the salon as soon as possible. Depending on the time remaining, we may need to shorten or reschedule your appointment. By making a booking, you agree to this policy.
Contact Details
41 The Rushes, Loughborough, UK
hello@theheadofficeuk.com